Even if you are an experienced webmaster you will need to contact the support team time from time in order to solve problems which can be either on your side or web hosting company side. Everybody would like to get quick and skilled answer in such situation. Continue reading to learn how to recognize good web hosting customer support sooner then you will really need its help.
1. Search for others experience. Visit web hosting reviews sites (I mean those with reviews posted by real customers), ask in hosting forums or Google for terms like "company name experience".
2. Test it yourself. Look for contact form on the web hosting company website and send them a few questions. Send the same questions to 5 - 10 hosting providers and compare the time they need for the answer and also the quality of the response.
3. Some web hosts do not provide online contact form to avoid spam. Their customers usually can open ticket from the control panel. Because you are not their customer so you don't have access to the clients area you should look for control panel demo and submit a ticket from there.
4. If the web host provides online chat try it. Take into account how long you need to wait before some member of the customer support will start the chat with you.
5. Keep in mind that not all web hosts are located in the same time zone. Try to contact them in different hours before you will make any decision.
6. Always check if you got reply from human or only automatic message from autoresponder. Some companies analyze keywords in the ticket and this way they try to guess what you are asking for. This works fine if you send some basic question but if you need more skilled answer you will need to wait until somebody from the support staff will help you.
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